Privacy & data protection
How Lumi-Eco collects, uses and protects information from global buyers, partners and website visitors.
Last updated: July 28, 2026Our commitment
This policy explains what information we collect when you browse our website, request a sample or submit an inquiry, and the choices available to you.
We may collect contact details, company information, country, sourcing requirements, requested quantities and messages that you voluntarily submit through our inquiry forms, email or WhatsApp. We may also collect basic technical data such as browser type, referring page and campaign parameters.
We use information to respond to inquiries, prepare quotations and samples, provide technical or compliance documents, coordinate orders and improve our website and services. We do not sell personal information.
We process information to take steps requested before a business transaction, perform contracts, meet legal obligations and pursue legitimate business interests. Where consent is required, you may withdraw it at any time.
Information may be shared only with service providers, logistics partners, certification bodies or authorities when necessary to answer your request, complete a shipment or comply with law. Appropriate safeguards are applied to cross-border processing.
We keep information only for as long as necessary for the purposes described in this policy, legal obligations and legitimate record keeping. We use reasonable administrative and technical measures to protect it from unauthorized access, alteration or loss.
Our website may use essential cookies and limited analytics to maintain functionality and understand aggregate usage. Browser settings can be used to restrict non-essential cookies.
Depending on your location, you may request access, correction, deletion, restriction, objection or a copy of your personal information. We may need to verify your identity before completing a request.
Questions or privacy requests may be sent to info@lumi-eco.com. We may update this policy when our practices or legal requirements change; the latest revision date will always appear on this page.
We normally respond within one business day.
